Gridship Privacy Policy

Gridship is committed to protecting the privacy of our customers and users. This Privacy Policy describes how Gridship, located at 75 Ocean Avenue, New York, New York, 11225, USA, collects, uses, and discloses personal information when you use our site to learn about fast delivery services and track shipments.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Identification Information: This includes names, addresses, phone numbers, and email addresses provided when you request a service, create an account, or contact us.
• Shipment Information: Details related to your packages, including tracking numbers, sender and recipient information (names, addresses, phone numbers), package contents, and delivery preferences.
• Technical Data: Information automatically collected when you visit our site, such as IP addresses, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how our site is used and improve its functionality.
• Communication Data: Records of your communications with us, including emails and customer service interactions.

2. How We Use Your Information

The information we collect is used to:

• Provide and Manage Services: To process and fulfill your express package delivery, courier services, e-commerce fulfillment, and last-mile logistics requests, including tracking shipments and providing delivery updates.
• Communicate with You: To respond to inquiries, provide customer support, and send administrative information, service announcements, and promotional offers relevant to our services.
• Improve our Services: To analyze user behavior, perform research and analytics, and enhance the functionality, performance, and user experience of our site and services.
• Ensure Security and Prevent Fraud: To protect our site, services, and users from fraud and other illegal activities.
• Comply with Legal Obligations: To meet legal and regulatory requirements, including those related to customs, security, and financial reporting.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analytics, web hosting, and marketing services. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Logistics Partners: Other carriers and logistics companies involved in the transportation and delivery of your packages.
• Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee the absolute security of your personal information.

5. International Data Transfers

As a global logistics provider, your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.

6. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR), including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our site uses "cookies" and similar tracking technologies to enhance user experience, analyze site usage, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Gridship
• 75 Ocean Avenue
• New York, New York, 11225
• USA